Privacy Policy
Jumbo Tar, Civil and Pavings (Pty) Ltd (“Jumbo Tar”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through tar.co.za, why we collect it, and your rights under the Protection of Personal Information Act, 2013 (POPIA).
1. Who we are
Jumbo Tar, Civil and Pavings (Pty) Ltd, 16 Herbert Street, Oakdale, Bellville, 7530, South Africa. For any privacy question or request, email hello@tar.co.za or call 021 948 3333 and ask for our Information Officer.
2. What we collect
- Quote requests: your name, phone number, email address (optional), the property address, the service, property type and size you choose, your timeline, and any photos you upload.
- When you contact us directly by phone, WhatsApp or email: the details you share with us.
- Website usage: basic technical information such as your browser, device, the pages you visit and how you arrived at our site (for example from a Google ad or search result). This is collected with cookies and similar technologies, described in section 7.
3. Why we use it
- To respond to your enquiry, prepare your quote and arrange a site visit.
- To carry out and follow up on work you ask us to do.
- To keep business and tax records as the law requires.
- To understand which of our adverts and pages bring in enquiries, so we can improve our website and advertising.
We process your information because you asked us to (your consent and the steps before a contract), because we have a legitimate business interest, or because the law requires it. We do not sell your personal information.
4. Who we share it with
Only people at Jumbo Tar who need your details to quote and do the work can see them. We use trusted service providers to run our website and handle enquiries, including website hosting (Vercel), a secure database (Supabase), email delivery (Resend), job management (Trello) and Google (search, advertising and analytics). They may only use your information to provide their service to us.
We will also share information if the law requires it.
5. Information stored outside South Africa
Some of these providers store information on servers outside South Africa. Where this happens, we use providers that are bound by data protection laws or agreements that give a level of protection comparable to POPIA.
6. How long we keep it
We keep your information only as long as we need it for the purposes above, including any period the law requires us to keep records. After that it is deleted or anonymised.
7. Cookies and tracking
Our website uses cookies and similar tools, including Google services, to see how visitors use the site and to measure which adverts lead to enquiries. You can block or delete cookies in your browser settings; the site will still work, but some measurement may not.
8. How we protect it
We use reasonable technical and organisational measures to keep your information safe, including encrypted connections (https) and access controls on the systems that store your details.
9. Your rights
Under POPIA you may ask us to:
- confirm what personal information we hold about you and give you a copy;
- correct or update it;
- delete it, where we no longer need to keep it;
- stop using it for marketing or object to how we use it.
Email hello@tar.co.za and we will respond within a reasonable time. If you are unhappy with how we handle your information, you may complain to the Information Regulator of South Africa at inforegulator.org.za.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.